GENERAL TERMS AND CONDITIONS OF USE
I- LEGAL NOTES
Name of the company: Han River Srl – registered office Via R. Kennedy 3/E – Bari – Italy.
Vat Number: 07918400727
II – GENERAL CONDITIONS OF USE
Each order of products sent to Han River by a customer constitutes Customer’s contractual proposal and will therefore be binding on Han River only if and when it has been confirmed for acceptance. Han River will send you acceptance by email after verifying the completeness and correctness of the order. Such acceptance email is therefore sent by Han River to the customer at the time of the shipment of the products.
The contract will be considered terminated at the time the Shipping Confirmation has reached the e-mail server used by the Customer.
Each order of products transmitted to Han River by a customer constitutes Customer’s contractual proposal and will therefore be binding on Han River only if, and when, confirmed by acceptance. Han River will send you acceptance by email after verifying the completeness and correctness of the order. Such acceptance email is therefore sent by Han River to the customer at the time of shipment of the products in the form of a “shipment confirmation”.
The contract will be considered terminated at the time the Shipping Confirmation has reached the e-mail server used by the Customer.
LIMITS ON OUR LIABILITY
You will be liable for your use of Han River and its contents. We shall not be considered liable for any use of the website and its contents made by you that is not compliant with the laws and regulations in force.
As any material downloaded or otherwise obtained through the use of our service is done at your discretion and risk, liability for any damage to computer systems or loss of data resulting from downloading will be solely held by you and cannot be attributed to us. We disclaim any liability for any damage caused by inaccessibility to services on the website or caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of content, problem related to network providers, unauthorized access to, alteration of data, failure and/or malfunctioning of your electronic equipment.
You are responsible for the safekeeping and proper use of personal information, including credentials that allow access to restricted services and for any damage or prejudice that might arise against us or third parties as a result of incorrect use, loss and theft of those credentials.
Han River authorises the viewing and downloading of the materials contained on the Site, including the layout of the site, for personal purposes only, not for profit, respecting copyright and, in general, intellectual property rights of materials contained in the Site, be they Original or copies. Any modification of the Materials on the Site, their reproduction, public use, distribution or any other use that is made for commercial purposes is prohibited. Any use of materials is prohibited on another site or on a computer network. The materials on the Site are subject to copyright, industrial property rights, and their unauthorized use violates copyright laws, trademarks, and generally applicable intellectual property laws.
The intellectual property rights in all software and content made available to you on or through this Website remains the property of the website and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not authorized to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on our website nor may you use such content in connection with any business or commercial enterprise.
LINKS TO OTHER WEBSITES
The link to the Han River website is also permitted only with respect to the following guidelines:
– The link to Han River content is authorized but not its copy.
– Browser environments or frameworks around Han River content (Framing) should not be created.
– You must not express or imply any authorization or approval by Han River in favor of any third party product or service.
– You should not express or imply any relationship or relationship with Han River.
– No false information should be provided regarding Han River products and services.
– It is forbidden to use Han River’s logo, trademarks and graphic creations, as well as all logos, insignia, trademarks and graphic signs (protected by copyright) of companies whose products are sold on the Han River site, without the formal approval from Han River.
– The Link must not conduct or contain any material that may be considered to be bad, offensive, or controversial, and shall be suitable for viewing by users of any age.
– The Link must always be made only to the Han River Home Page and, only with the prior written consent of Han River, to other pages of the Han River Site.
– Link origin should not be made using the Han River logos or trademarks unless this is governed by a specific Han River licensing agreement.
DISCLAIMERS ON CONTENT
You must not misuse this website. We have adopted any measure to avoid that scenes or situations representing or describing physical or psychological violence such to be considered by you as damaging for civil convictions, human rights and people dignity in all their forms and expressions, are published on the website. We don’t guarantee that the content of the website is appropriate or lawful outside the European Union. However, in the event that such contents are deemed to be unlawful or illegal outside EU, please do not access this website and, where you nonetheless choose to access it, we hereby inform you your use of our website shall be your exclusive and personal responsibility.
We have also adopted measures to ensure that the content of our website is accurate and does not contain any incorrect or out-of-date information. However, we cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law. Moreover, we cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the Internet.
If you would face a problem while using our website please contact us by using the following e-mail address: email@example.com. One of our representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow Han River to operate without any suspensions, interruptions or discontinuity.
We have adopted adequate technical and organizational security measures to protect integrity of data and of electronic communications in order to prevent unauthorized or unlawful use of or access to such data, as well as to prevent risks of dissemination, destruction and loss of data and/or confidential and non confidential information regarding Han River users.
Breaching this provision would constitute a criminal offence. Han River will report any breach to the relevant law enforcement authorities and disclose your identity to them.
TERMS AND CONDITIONS OF SALE
These are the Terms and Conditions which will apply to your purchase of goods from the website www.hanriver.eu.
Han River reserves the right to modify these general conditions of sale without notice. Han River may also change, delete or add both the content and the services that are provided through this site in the format in which they appear or they are represented in its servers. These changes will be effective from the time of their publication on the website www.hanriver.eu and must be accepted by the consumer each time you make a purchase through the site www.hanriver.eu.
ACCOUNT AND REGISTRATION TO THE SITE
The Site only addresses users who are 18 years of age. Registration is free. Users who sign up to the Site will have to provide some personal information and follow all the steps from the procedure.
If Han River finds violations, it may at its own discretion prohibit its access, permanently delete the information contained therein, or refuse to open new accounts by the same User.
At any time, the User may update and / or modify or request the deletion of information released during the Registration.
Full Registration is not required to proceed with the purchase of the products but is optional at the user’s choice.
Partial Registration of the Site (hereinafter also “Partial Registration”) is allowed, by entering only the user’s email address. Partial Registration allows the user exclusively to receive the newsletter and / or any offers and promotions.
It is strictly forbidden to enter false, and / or invented, and / or fantasy data. The master data and e-mail must only be their real data, not third parties, or fantasy.
The User will be solely responsible for all activities carried out through your Account.
Shop at www.hanriver.eu is easy! Each product is shown in a dedicated page together with images and a short description.
Once you find a product you like, select quantity (and type, if available) that you want to buy. If you want you can continue browsing the site and shopping.
If you’re happy with the items in your shopping bag, click “PROCEED TO CHECKOUT” to complete your order.
You will be able to use the “CLEAR SHOPPING CART” button to remove products from your shopping cart.
Checkout step 1 – login details – You WON’T need to create an account in order to shop with us!
Checkout step 2 – invoicing and delivery details.
Checkout step 3 – payment details and confirmation of order.
Your Order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. We reserves the right to refuse any order placed by a customer with whom there is an ongoing dispute.
On receipt of your Order and once verified the availability of the product, we will send you an Order Confirmation to the email address which you provide in the Order process. This email will contain your order number, a summary of the general terms and conditions, detailed information concerning goods, price, payment methods, delivery fees and taxes whereas applicable.
Once you order has been confirmed you can check all details by logging into your personal account.
Copy of orders is stored in our server and can be supplied to customer upon request, either in paper or electronic format. Please note that a copy of order in electronic format will be sent for free to customer email address; printing and delivery fees for paper copy will be at customer expenses.
a. Prices reflect the actual selling prices and are inclusive of VAT.
b. Prices displayed on this website are in Euros.
c. We may sometimes offer special promotions to registered customer.
d. Prices can be updated anytime without notice to you. Check final sale price before placing an order. In case of an obvious error (including any error in electronic labelling, error in data entry, error of calculation or clerical error) resulting in the display of a price which has obviously been displayed by mistake, we reserve the right to cancel your order, even if it was automatically confirmed by us.
All transactions will be handled through PayPal secure site. You can either pay by logging in into your PayPal account or using Visa, MasterCard and Maestro credit cards using the paypal pop up.
Our site uses the Pay Pal system for credit card payments over the Internet.
The information you provide regarding your credit card details will only be sent to the Pay Pal system.
Therefore, credit card details are processed exclusively by Pay Pal for the checks required to authorize online payment. The seller (Seller) will therefore not have access to the credit card data but will only handle the buyer’s data (name, surname, address …) necessary for sending the products to his home address.
All financial data (such as credit/debit card number or expiry date) will be sent in an encrypted format to PayPal without third parties having any access to such data. In assessing your request for goods, we may use your information for the purposes of fraud prevention and detection. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
For security reasons only our banking partner can access to your credit card details, we have no chance at all to know or register such data.
In case of non-availability of the product after the order has already been made, you will be informed by e-mail of its cancellation. As a result of such cancellation a refund will immediately be issued.
Regular invoice will be issued for each order placed and submitted to you electronically.
The minimum age for shopping at www.hanriver.eu is 18 years old.
If you change your mind about your purchase you may cancel it before it is dispatched from our office. To do so, log in to your Account, select “Orders” and click on the “Cancel” button next to the order you want to cancel. Alternately, you can send an email to firstname.lastname@example.org with your request.
Once the package is with the delivery courier, you will not be able to cancel your order and you will need to apply for the regular return procedure.
a. Your parcel will be delivered by DHL or TNT or BRT within 24/72 h in Italy and 48/96 h in Europe (working days) from receipt of the order confirmation. Please allow up to 2 additional days for rural postcodes.
However, sometimes during sale periods or other busy periods, deliveries may take longer.
b. You can track the progress of your order through the information available on courier website by using the tracking code that will be provided to you by email.
c. If you have a parcel which is undeliverable you will always receive a reminder. If the courier will be unable to deliver your parcel after two attempts, you will receive an unclaimed good advice and you will have to collect your parcel yourself from the courier storage. Alternately you can access to the courier Re-delivery service at your expenses.
d. Products must be checked at the moment of delivery; you have the right to raise any complaint that appear justified, including the possibility of refusing a package which has been opened or which has been damaged. Complaints should be addressed by email to email@example.com
RETURNS AND EXCHANGE POLICY
We promise to refund any items that you are not completely happy with when you return it to us in saleable condition.
We have the right to check and value the conditions of the returned merchandise, establishing possible additional charges required for the relisting of returned items.
We will refund the price you purchased your item at. Shipping fees will not be refunded.
We have the right not to accept returned item which have been damaged, worn or if their essential qualitative characteristics have been altered. Unwanted items must be returned in the same conditions as originally sent and in a suitable and anti-tampering packaging.
In order to start processing your return you will need to write an email to firstname.lastname@example.org. You will receive a reply from Han River with instructions for the return shipment.
If the return package is shipped using a different courier than the one provided, all consequent costs will be at your expenses.
You can return any item for a refund within 14 calendar days of receiving your original order. This means the return request and the date of postage must be within 14 calendar days from the receipt of the goods. If not, we could refuse your return at our discretion.
Promotion codes are non-transferable and cannot be exchange for cash. Furthermore, they cannot be used in conjunction with any other discount or offer, discounted products, fixed price items unless specified.